Phoenix Pick and Phoenix Rider are proud to introduce the only satisfaction guarantee of its kind in the industry. If you are not satisfied with a book published by either Phoenix Pick or Phoenix Rider, return your book with your receipt and a note explaining why you are dissatisfied with the book and we will send you a check for the purchase price, up to the book's list price. This does not include shipping and handling charges and we regret that this offer is only open to residents of the US for books purchased in the US.

If you have lost your receipt, just mail us your book with a note explaining why  you are dissatisfied with the purchase and we will send you 80% of the lowest price the book was listed at since publication.

In either case, please be sure to let us know who to address the refund check to and where to mail it.

There is a limit of one return per person. You may not use this guarantee on multiple copies of the same book, or on different books published by Phoenix Pick or Phoenix Rider. Phoenix Pick, Phoenix Rider and Arc Manor reserve the right to refuse to refund the purchase price of a book if, we, in our sole discretion, deem that the offer is being misused or violating the spirit of this offer.

While we intend to keep this extraordinary guarantee on an ongoing basis we also reserve the right to terminate it at will, without notice.

Arc Manor is not responsible for lost, misplaced or mis-delivered mail. If you wish to make sure that we receive your book, please use insured, trackable means of delivery.

Returns should be mailed to:

Refund/Returns PP/PR
Arc Manor
P.O. Box 10339
Rockville, MD 20849-0339